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Terms & Conditions

This website is subject to the terms and conditions below:

We reserve the right to change these terms and conditions at any time. Any changes will take effect immediately and it is your responsibility to check for any amendments.

Site Security

This website has been protected to help ensure that your credit card and other sensitive information is kept safe from hackers. As part of this, the Temuline website uses a strong SSL authentication for data protection; as well as being fully PCI compliant in not storing any credit card information.

This website employs procedures to help combat Denial of Service attacks. Such attacks are illegal under section 3 of the Computer Misuse Act and will be reported to the police.

You will never be sent emails asking for your password or payment information.

Product Price

The price that you pay is the one shown at the time of checkout. Although we strive to ensure these are correct, errors may occur and, in such events, we will contact you to provide sufficient opportunity for you to be reimbursed the difference or to cancel your order. In these circumstances, a full refund will be given for cancelled orders. Promotions may be run at any time, without prior notice; however you cannot expect to receive the lower price once the product has been added to your basket and/or your order has been processed.

Discount Codes

Discount codes must be entered in the ‘Enter Offer Code…’ box on the My Basket screen. Any reductions will then be made to the price of the basket. Multiple discount codes cannot be used in conjunction with one another. Expired discount codes will not be accepted. Most discount codes will have a minimum order amount and may exclude current sale items, please check the details around the code to adhere to this minimum amount.

Order Payment

Following the successful completion of your order, a confirmation page will be displayed which shows an overview of your order. You will also receive an email version displaying similar information. A breakdown of all of the costs and products ordered will be shown. All orders through the Temuline website are subject to payment checking and stock availability.

Temuline reserves the right to cancel all orders at any time. If you choose to create an account, then you can check the details of your order by logging in, subject to any technical difficulties. If you did not make an account then order details may not be available, however please contact us and we will endeavour to obtain them for you (although no guarantees can be made).

Extensive payment checks will be carried out on all orders by verifying the details provided using third party databases. By making a purchase you are agreeing to undergo all relevant payment checks. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information.

Delivery Policy

All physical items that have been shipped through the mail or by courier must be signed for at the time of delivery by an adult aged 18 years or over. Should your item be signed for by any third party upon delivery to the designated delivery address, Temuline cannot be held responsible for any loss or damage to the goods.

Digital gifts and intangible purchases can also only be made by an adult and will be fulfilled via email. Temuline do not accept responsibility for any loss of data through deleted emails and the misuse of any digital gifts.

Estimated delivery dates and all delivery charges are shown on various pages throughout the Temuline website. Delivery times are estimates and should be used as a guide only, as they can be affected by factors outside of our control. Any issues caused by delivery companies are their sole responsibility but we will provide with as much support as possible. Delivery charges are subject to change without prior notice and promotional reductions on such prices may vary with specified expiration dates.


Temuline want you to be happy with your purchase. If you’re unhappy with your purchase, please let us know in writing within 30 days of purchase for return or exchange.


If you are eligible for a refund, we can only process it with proof of purchase onto the original card or PayPal account used to pay for the goods. As long as you send the goods back to us in accordance with the Conditions of Return, Temuline will refund your order within 14 days of receiving the goods, due to varying processing times between payment providers.

Intellectual Property

The content on this website is subject to copyright and trademark laws. By using the website, you are agreeing that you will not reproduce any of the content without prior permission from Temuline.

All of the content on this website can only be stored for the purpose of using the website as a customer or visitor. The content may not be stored, copied or used for any other purpose.

Liability and Indemnity

Nothing stated in these terms and conditions excludes or limits any liability for death or personal injury due to negligence, fraudulent misrepresentation, or otherwise (under applicable laws).

Although every endeavour will be taken to ensure the accuracy of content on this website, we cannot guarantee this and you should contact us with any queries. Access to the website may not always be timely or free of errors. Appropriate precautions should be taken to protect your computer or device against the unlikely event that viruses or bugs should become present.

Temuline cannot be held liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with these terms and conditions; for any economic losses (including without limitation loss of revenue, data, profit, contracts, business or anticipated savings) or loss of reputation.

In spite of this, Temuline shared liability (whether in contract, tort or otherwise) for loss or damage will be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of any incident(s).

Your statutory rights as a consumer and contract cancellation rights are not affected.

Temuline strive to follow all legal and reasonable precautions to protect order details and payment information. Therefore, liability for any losses caused as a result of unauthorised access to information provided by you will only be given should we be proven to be negligent.

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